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The Official Newsletter of ThankingCustomers.com 'Leading Experiences Through Daily Operations' Note: If you would like to view this E-Newsletter directly on the Web http://thankingcustomers.com/Newsletter_Oct2006.htm 'It is difficult for people to stay absorbed in any activity unless they get timely online information about how well they are doing. Feedback may come from colleagues or supervisors but preferably the activity itself will provide the feedback. The ability to give objective feedback to oneself is in fact the mark of the expert. -- Mihaly Csikszentmihalyi, Good Business October 17, 2006 New possibilities to deepen your skills, enjoyment, relationships, and recognition that give our lives true meaning. We hope that ThankingCustomers.com will continue to be a valuable and inspiring resource for you on your leadership journey. Here is the question and recognition challenge which you'll find in this issue of 'Frontline Leadership' CONTENTS Free 30-day Membership Trial! 'Frontline Leadership' Educational Practice Leadership
Quotes Resource - Daily Tips and Lessons in "Frontline Leadership TRENDS" The "Cycle of Engagement" What's New?
WELCOME TO 'FRONTLINE LEADERSHIP', a newsletter dedicated to helping those team leaders and managers on the frontlines of daily operations lead experiences and relationships to complement their existing managerial activities. Currently most every enterprise manages relationships but what is needed are ways to also lead those workplace relationships and experiences. Our research suggests there are three key areas within the enterprise that this takes place. Those are between associates and 1) Customers, 2) Fellow associates, and 3) Partners (both internal and external). Team leaders must be aware of all three areas for associates to get the all-important feedback from the daily activities themselves. Visit our Archive of Presentations -- Participant Login, Room ID is "teams". Enter OpenRoom and select the Archives tab in the upper left for Titles Free 30-day Membership Trial!
'Frontline Leadership' Educational Practice from ThankingCustomers.com If you would like to keep everyone in your group involved and self-motivated you have come to the right place. An individual career skill to build a cycle of engagement for associates, customers, and partners alike. A practice to continue learning!
Now at last, a course for anyone regardless of age, experience, or vocation to learn a career skill for leading a group. Whether it is a setting in education, religious, civil, community, or workplace. A simple process of 5 action steps you do with (not to) your group members. Based on a 'best practice' of over a half-century, for the people-part of daily activities to continue learning, focus, and commitments. Leadership Quotes Resource Looking for quotes on leadership? For inspiration, education, or to make a point we have over 16 categories of leadership quotes on our website. Including the newest category in recognition of the lifetime contribution to management and leadership that the late Peter F. Drucker made. - http://thankingcustomers.com/quotes.html Daily Tips and Lessons in "Frontline Leadership TRENDS" - http://quikonnex.com/channel/page/ThankingCustomers If you're looking for new ways in daily operations to lead associates' customer-focus, learning, and commitments you're in the right place! View Recent Tips! The Cycle of Engagement -- five-steps group leaders can take to keep associates focused, learning, and committed through daily activities A number of studies indicate that one third of associates are "engaged" in daily operations. This is crucial for all group leaders because only engaged associates are high performers and will engage customers--critical for loyalty. But how do group leaders know at any point in time where their associates are on the engagement continuum? Even more important, how can group leaders keep them moving on the continuum toward full engagement? - http://thankingcustomers.com/engagementcycle.html What's New?
Participant Login - Room ID: "teams" then click Live Classroom
'If you give a team member customer feedback, you focus them for a day. If you teach a team member how to ask for customer feedback, you focus them for a lifetime!' DISCLAIMER: The principles, practices and coaching tips shared have been effectively used by ourselves and our clients. It is your responsibility as a reader to review the tips with your attorney and accountant in case implementing any of the tips might impact personnel, legal or financial practice issues. *All the links in this newsletter are available in .pdf file format (Acrobat Reader) upon request from mailto:george@thankingcustomers.com
2006
© George Reavis - george@thankingcustomers.com |
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Peter Drucker Quotes
