If we are looking for one thing, long-term, it is probably appreciation. Appreciation is the stepping stone to the most crucial element in relationship building - respect. Making appreciation not only a two-way street but extending it into multiple relationship areas. The primary three we use in the practice will help build long-term focus on customers :
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Teamwork, mutual appreciation and respect between members of your same team. |
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Collaboration, mutual appreciation between team members and support teams (internal and external). |
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Customer Service, mutual appreciation between team members and the customers you provide. |
