Fostering Attention becomes a
Leadership Tool for Team Leaders
"Attention is the currency of Leadership"!
Words have Meaning!
“Thank you” is the focal for recognition, in words and actions. It initiates as well as confirms recognition in an ongoing
process. Part of that confirmation
comes in the form of a "your welcome" either in words or actions.
This is why we place “Thanking customers” in a pivotal point
of a “practice cycle” for the development of long-term customer focus.
The recognition builds relationships and maintains
attention
through an ongoing
practice of feedback. According to Harvard's Ronald Heifetz
( http://www.fastcompany.com/online/25/heifetz.html
)
"Time is all you have and
attention is all there is", according to Tom
Peters
So without attention you have nothing and you cannot lead
without attention. There are many ways to create attention but it takes
a process or practice to maintain it. Here again maintenance is
key. See the cost
for the practice to create this leadership activity.
"Attention
is the brain's capacity to process information, and to direct action. It
is a limited resource ......unless we allocate some part of it to the task at
hand, no work gets done" --Mihaly
Csikszentmihalyi, author of Good Business
In this very useful book, the author points out
that the concept of multi-tasking is much more theory than practice because
the capacity of the brain to concentrate on different tasks simultaneously is
extremely limited.
"Without attention, nothing is
consciously perceived! Studies demonstrate that attention is directed to
objects and events rather than spatial locations" --
An
Overview of Inattentional Blindness by the University of Illinois's
Visual Cognition Lab
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