Customer Feedback Management Skills                 

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'Asking' Process (95% non-verbal)

Attributes

Result

Benefit

Keeping everyone's attention

Long-term focus

Creating experiences

Continuous learning

Intentions

Commitments

Activity

Practice

Strategy

Confidence

95% percent non-verbal

Accountability

Sharing

Involvement

Attention

Leadership

Inquiry

Learning

Asking

Ownership

Interest

Career skills

Participate

Self-motivation

The ‘Asking Process’ consists of the following attributes:

Communication both oral and written – i.e. Questions

Inquiry – Interest

Wonderment – Imagine

Thought - Action

Helpfulness – Intentions

Bulletin – Sharing

Feedback – Experiences

Involvement – Commitment

Invite – Participate

Request – Recognition

Seek – Learn

Query - Results

Examine - Attention

Quiz - Assessments (opinions)

Want to know – “How are we doing?”

Solicit - Thank

Inquisitive - Focus

Acknowledge – Relationship

Look Ahead – Proactive

Investigate – Discover

Curious – Seek Answere

Eager for knowledge – Seek

Expectant –

Obsessed – Passion

  Intend - Promise

Asking - Ownership

 


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© George Reavis - george@thankingcustomers.com
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