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"Just 'Ask' for Focus"

"Leading relationships/recognition through operations"

A Coordinator provides support for the practice Guide (frontline manager or team leader)

A Coordinator is a first-line supervisor or mid-level manager who wants to leave a legacy and develop leadership among their frontline managers and team leaders.  Without changing a single thing you are doing now operationally, the practice is a tool for building a user-centered process (set of actions) to lead workplace relationships and compliment the existing management of relationships.  Play the role of facilitator to ensure that Guides get the resources and support they need to maintain the practice.  

The practice becomes and enterprise tool for leading long-term customer focus, learning, and commitments.  These are critical for creating follow-through in executing daily operations to retain customers.

As a Coordinator, if you need to select a Guide, do it by finding someone who would like to improve their career skills and find a tool for making their job simpler.  Someone who would like to take an idea and "run with it".  Also pick a group who has could use a tool for either launching a new product/service or expand an existing one.

The basic Coordinator's plan of action would be:

• Assist Guide in review of practice and initial construct of target markets and "criticals" as to what priority needs are for daily operations.

• Set up support contacts for your Guide to get help both internal and extenal (i.e. Marketing, etc.)

• Orientate Guides to the practice "cycle", "four action points", and "characteristics".

• Encourage Guides to ask for help and move the flywheel

Create your WOW Project or team trail for front-line managers to lead, through actions, the work itself  -  Learn 'how-to' become a "Coordinator" to a relationship "Guide" and use a process of "asking" to grow relationships between team members (teamwork), customers (customer service), and other teams both internal and external to the enterprise (collaboration) 

With the practice you will gain a lifelong skill of knowing how to get real-time customer feedback for any project or event and use it to get everyone involved, participating, self-motivated, learning, focused, and committed.  Not for the short-term which often happens with programs but for the long-term through a continual process that you can delegate to others.  You will be able to build customer focus which is the follow-through for customer service!

Enterprises manage “Customer Service”, 

..... but they must lead “Customer Focus.”  To do it long-term, enterprises must lead relationships on the front lines. 

Simply a great idea......

Thankingcustomers.com is a tool, process, and 'best practice' for creating learning experiences, focus, and commitments in front-line operational groups.  Actions  that any group can use to enhance execution of daily operations.  What is unique about our site is that we are devoted to helping with leadership actions from a front-line manager's perspective and helping managers to lead relationships in daily operations!

We do not implement or maintain your process - only you can do that!  We simply provide you support through e-training.  For front-line managers this is a practice that coordinates meeting the expectations of the enterprise with those of their team members and customers -- helping to solve the infamous 'caught-in-the-middle' syndrome.  Helping front-line managers - through leadership actions to compliment existing managerial actions - to maintain accountability for projects and processes while getting results for their team.

© George Reavis - george@thankingcustomers.com

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