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Presented by ThankingCustomers.com If you are already a member click the following links: e-Handbook Labs & Workshop eHandbook Table of Contents Building long-term customer focus on your team or in your enterprise with actions for leading relationships/experiences on the front-lines of operations
"If you give a team member customer feedback, you focus them for a day. If you teach a team member how to "ask" for customer feedback, you focus them for a lifetime!" At ThankingCustomers.com, we view leading relationships as user-centered and an ongoing journey for continuous improvement just as any other skill or tool development process.
We have teamed up Blackboard, a premier and safe/secure internet service (registration requires only email address and name), to provide you with not only a printable updated information source as easy to use as any website but also Community and Classroom learning tools which you can visit as often as you like. If you have any questions or need help please contact me personally at george@thankingcustomers.com or on the web at http://thankingcustomers.com/casequestion.htm © 2004 George Reavis - george@thankingcustomers.com
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