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'Frontline Leadership' Educational Practice from ThankingCustomers.com If you would like to keep everyone in your group involved and self-motivated you have come to the right place. An individual career skill to build a cycle of engagement for associates, customers, and partners alike. A practice to continue learning! Now at last, a course for anyone regardless of age, experience, or vocation to learn a career skill for leading a group. Whether it is a setting in education, religious, civil, community, or workplace. A simple process of 5 action steps you do with (not to) your group members. Based on a 'best practice' of over a half-century, for the people-part of daily activities to continue learning, focus, and commitments. In February 2006 George Reavis initiated the ThankingCustomers.com Frontline Leadership Educational Program. The express purpose is to help anyone who either currently is or plans to lead a group of people toward a common goal. Providing a practice to lead the people-part of daily activities. Leading the involvement and self-motivation of associates to compliment and continue, not change, existing procedural activities. George defines six principles for frontline leadership and a process of five actions a frontline leader can practice to achieve those principles. The first step is a set of five tutorials which comprise a self-instructed course which we call "Frontline Leadership 101: Motivate-Inspire-Involve any Group or Team". This free course is a skill-building practice for any group/team leader to get everyone on the same page and committed toward the same goals or objectives. You may choose to:
For more course details including a glossary you may view the Introduction first. You will also receive a 20% discount on the Enterprise eHandbook "Propel Frontline Leaders" which is our 'how-to' initiate the practice within a company or organization. The second step is our new "Frontline Leadership TRENDS" for Customer Loyalty. Daily tips and lessons for developing and maintaining frontline leadership through daily operations/activities. Leading workplace or group experiences and relationships to compliment existing managerial/procedural activities. You can search it as a resource, bookmark the site and visit like any other web page, or click on the RSS feed button to get updates like a web blog. The idea is that anyone (if they want to) can take actions for winning the hearts and minds of members with any group or team whether it be educational, religious, community, civic, or in the workplace. They can practice this as a career skill which they can use at any time and with any group of associates. Also using it as an enterprise tool to teach others this skill who need to lead a group. The practice is perfect for a single group/team trial because you do not change a single thing your group is presently doing. Group member's involvement and self-motivation is sustained as the practice builds what we call the 'entrepreneurial ethic', or the connection between those persons providing services/benefits/products and the beneficiaries/customers of those benefits. Continued learning, focus, and commitments occur through a 'secondary group asking process' the practice provides, as an often missing link, which is each group member getting feedback from their own daily activities. Group members usually receive feedback from colleagues and supervisors which is critical for structure and discipline but it is learning to receive feedback from their own daily activities (individually and collectively) which is needed for continuous peak performance. This third feedback demonstrates soft people skills such as pride, intentions, enjoyment, passion, attention and reflection. It also leads the non-verbal and difficult to manage like emotions, thought (feelings), informal learning and communication.
© 2005 George Reavis - george@thankingcustomers.com |
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