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"Enjoyment - the
experience of happiness in action--the exhilarating sensation of being fully
alive"
--Mihaly Csikszentmihalyi, Good
Business - Leadership, Flow, and the Making of Meaning
Enjoyment in
the Workplace
--Think of
"enjoyment" as a Verb, an activity and an experience. If
you are aware of it, understand it, and take ownership of it then you can
make it happen by leading it just like many other
relationships within the enterprise.
More
about "Flow" and the author Mihaly
Csikszentmihalyi (Pronounced "Chicks send me high" according to
the Professor!)
Flow
experience occurs when both "Skills" and "Challenges"
are high How does it
feel to be in flow?
-
Goals are clear
-
Feedback immediate
-
Balance between
opportunity and capacity
-
Concentration deepens
-
The present is what
matters
-
Control is no problem
-
Sense of time is altered
-
Loss of ego
What
do you mean by flow?
"Being completely
involved in an activity for its own sake. The ego falls away. Time flies.
Every action, movement, and thought follows inevitably from the previous
one, like playing jazz. Your whole being is involved, and you're using your
skills to the utmost." Wired
Magazine issue 4.09 September 1996
Read a review
of
a public lecture presented by Professor Mihaly Csikszentmihalyi in
Sydney on 17 March 1999, organized by the School of Leisure & Tourism
Studies at the University of Technology Sydney. In which he
discusses and describes "Flow".
"If you give a team member customer feedback, you focus
them for a day.
If you teach
a team member how to "ask" for customer feedback, you focus them for a lifetime!"
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© George Reavis - george@thankingcustomers.com
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