Glossary of Terms for ThankingCustomers.com
Accountability - http://thankingcustomers.com/accountability.htm
Agenda - http://thankingcustomers.com/agenda.htm
Analogy - http://thankingcustomers.com/analogy.htm
Appreciation - http://thankingcustomers.com/appreciation.htm
Ask - http://thankingcustomers.com/ask.htm
Attention - http://thankingcustomers.com/attention.htm
BPM (Business Process Management) - http://www.darwinmag.com/read/120102/bizproc.html
Best Practice - http://thankingcustomers.com/best_practice1.htm
Brand - http://thankingcustomers.com/brandpromise.htm
Building (Leadership) - http://thankingcustomers.com/building.htm
Commitment - http://thankingcustomers.com/commitment.htm
Community - http://thankingcustomers.com/community.htm
Correspondence - http://thankingcustomers.com/correspondence.htm
CRL (Customer Relationship Leadership) - http://thankingcustomers.com/CRL.html
Customer Service - http://www.marksanborn.com/custserv.html
Differences - http://thankingcustomers.com/differences.htm
Diversity - http://thankingcustomers.com/diversity.html
Empower - http://thankingcustomers.com/empower.htm
Encouraging - http://thankingcustomers.com/encouraging.htm
Engagement - http://thankingcustomers.com/engagement.htm
Enjoyment - http://thankingcustomers.com/enjoyment.html
Epiphany - http://thankingcustomers.com/epiphany.html
Ethic of Entrepreneurship - http://thankingcustomers.com/natural.htm
Execution - http://thankingcustomers.com/execution.htm
Exercise - http://thankingcustomers.com/exercise.htm
Idea - http://thankingcustomers.com/idea.html
Intentions - http://thankingcustomers.com/intention.htm
Inverted Pyramid - http://thankingcustomers.com/Inverted_Pyramid.htm
Journey - http://thankingcustomers.com/journey.htm
"Learning Lexicon" - http://www.solonline.org/organizational_overview/lexicon/
"Modeling" - Leading experiences and relationships in the workplace. Creating focus, learning, and commitment.
Paradigm - An example that serves as a pattern or model.
Practice - To do or perform actions repeatedly or a habit. Our process is a practice more so than a "strategy" which is a plan of action. You may plan this process but we suggest that you take more of a "just do it" approach. http://thankingcustomers.com/practicedef.htm
Proactive - http://thankingcustomers.com/proactive.htm
Process - A series of actions performed in sequence usually toward a desired measurable result. We believe processes can be managed and/or lead but it is important that they be specific activities. A process does not necessarily have to begin at the top of an enterprise as programs, systems, and procedures must always do.
Relationships - http://thankingcustomers.com/relationships.htm
Sharing - Participating, Involved, Experience, Enjoyment. Have part of the quality, nature, or character of something.
Here we include everyone who has a "stake" in the team's and organization's success. This could be formally, say by contractual agreement, or informally, by implied contract or simply interest by needs being met. All the following would be included:
- Investors
- Partners
- Suppliers
- Collaborators - outsourcing
- Management
- Team members
- Customers - true customers return because the services and/or products you provide meet their needs.
Strategy - Use this word in place of the word "plan". In reference to initiating the practice, we say don't plan it - in the same breath we say don't budget, train, announce, or use a timetable. We understand many people want or need a plan for action. Just keep it simple, flexible, and include "having fun". Use "strategy" in the sense that it is fluid. A plan of action resulting from strategy or intended to accomplish a specific goal.
Teams - http://thankingcustomers.com/teams.htm
Teamwork - http://www.marksanborn.com/team.html
Wisdom - Learning and/or Knowledge combined with experience