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ThankingCustomers.com 

"Just 'Ask' for Focus"

"Leading relationships/recognition through operations"

Become a CCRO (Chief Customer Recognition Officer) or CFL (Customer Focus Leader) -- a customer evangelist for your group or enterprise!

The big idea?  Rather than continuing to simply provide those on the frontlines of daily operations (associates/customers/partners) more feedback, consider involving them by leading activities to allow them to ask the questions and also get their own feedback!  Create your WOW Project or team trail for front-line managers to lead, through actions, the work itself  -  Learn 'how-to' become a relationship "Guide" and use a process of "asking" to grow relationships between team members (teamwork), customers (customer service), and other teams both internal and external to the enterprise (collaboration) 

Ideally, the person in a group or team who is already responsible for managing workplace experiences and relationships (structure and discipline) should become a "Guide."  They gain the most in terms of enjoyment and effectiveness by acquiring a career skill for maintaining involvement, attentions, recognition, and cooperation from everyone in daily operations.  

With the practice you will gain a lifelong skill of knowing how to get real-time customer feedback for any project or event and use it to get everyone involved, participating, self-motivated, learning, focused, and committed.  Not for the short-term which often happens with programs but for the long-term through a continual process that you can delegate to others.  You will be able to build customer focus which is the follow-through for customer service!

Enterprises manage “Customer Service”, 

"Customer Service is an operation or an activity of a company to compliment the product or service offered for the convenience of the customer. On the industrial level, customer service may include installation, repair or maintenance. For retailers, customer service can include delivery, gift-wrap or credit."

..... but they must lead “Customer Focus.”  To do it long-term, enterprises must lead relationships on the front lines. 

"Customer Focus involves the strategy of a company to develop long-term relationships with customers. A long-term customer focus would indicate the ultimate goal of an organization to develop a lasting and loyal relationship with its customers versus a short-lived relationship".

Simply a great idea......

Thankingcustomers.com is a tool, process, and 'best practice' for creating learning experiences, focus, and commitments in front-line operational groups.  Actions  that any group can use to enhance execution of daily operations.  What is unique about our site is that we are devoted to helping with leadership actions from a front-line manager's perspective and helping managers to lead relationships in daily operations!

We do not implement or maintain your process - only you can do that!  We simply provide you support through e-training.  For front-line managers this is a practice that coordinates meeting the expectations of the enterprise with those of their team members and customers -- helping to solve the infamous 'caught-in-the-middle' syndrome.  Helping front-line managers - through leadership actions to compliment existing managerial actions - to maintain accountability for projects and processes while getting results for their team.

© George Reavis - george@thankingcustomers.com

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