The purpose of our website is to introduce and and demonstrate this practice of leading relationships/recognition in daily operations through a process of asking, sharing, and assessing.  We provide the information and know how for a trial or WOW project for a team who provides services/products to customers.

We feel the next important step is to offer the support and training to learn the process, which is the execution of the practice, as a career skill and tool for any enterprise.  The Handbook is a reference for becoming a "Guide" for leading relationships in daily operations to compliment the existing management of relationships.  Relationships are managed through programs and procedures implemented by senior management to provide structure and organization within the enterprise.

The Workshop is designed for developing a number of "Guides" in front-line supervisors and managers alike for different areas of the enterprise.  As the practice is based on human nature,  one is helping to guide relationships simultaneously in three critical areas needed to develop long-term focus on customers! 

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guide

guide (gìd) noun

1. a. One who shows the way by leading, directing, or advising. b. One who serves as a model for others, as in a course of conduct.

2. A person employed to conduct others, as through a museum, and give information about points of interest encountered.

3. a. Something, such as a pamphlet, that offers basic information or instruction: a shopper's guide. b. A guidebook.

4. a. Something that serves to direct or indicate. b. A device, such as a ruler, tab, or bar, that serves as an indicator or acts to regulate a motion or operation.

5. A soldier stationed at the right or left of a column of marchers to control alignment, show direction, or mark the point of pivot.

verb

guid·ed, guid·ing, guides verb, transitive

1. To serve as a guide for; conduct.

2. To direct the course of; steer: guide a ship through a channel.

3. To exert control or influence over.

4. To supervise the training or education of.

verb, intransitive

To serve as a guide.

[Middle English, from Old French, from Old Provençal guida, from guidar, to guide, of Germanic origin.]

— guid¹a·ble adjective

— guid¹er noun