10 Keys for Customer Retention and Recruitment

Note--we do not number them because they are all interrelated and interdependent

Leadership

For Attention, Frontline, Follow-through (support of Management), Strategy (not Character), Purpose

Relationships

For "People", Multi-Dimensional, Experiences, Enjoyment, Contribution, Partner, Engage

Long-term

For Support of short-term, Focus, Continuity, Wisdom, Legacy

Simple/Basic

For Diversity, Purpose, Awareness, Natural, Intensity, Understanding, Winning, Celebration

Ownership

For Self-motivation, Involvement, Participation, "How", Commitment, Opportunity

Process -- Asking and Thanking

For Action, Recognition, Appreciation, Learning, Guide, Real-Time, Cycle

Practice

For Model. Quick Prototype, Single-Team Trial, Uniqueness, Improvement, Flywheel effect, Creative (like an artist), Collaboration

Alignment

For Support, Feedback, Coordinate, Cooperation, Scoreboard, Direction

User-Centered

For Working Backwards, Bottom-Up, Seek Support (asking for it), Sense of Urgency, Determination

Communication

For Non-Verbal, Dialogue, Demonstrate Intentions, Understanding, Bulletin Board

 

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© George Reavis - george@thankingcustomers.com

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