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Learning Experiences "Learning - the process of becoming aware through experience and observation" Learning is lifelong, or should be. While the subjects may get more complex now, let us not forget the fun, joy, pain and breadth of experiences we felt as children in the learning process. Today, for us to be fully involved, motivated and become committed to any facet of our lives we must continue to experience learning, firsthand, through our own questioning and actions.
As Managers and Supervisors in any enterprise we must also provide leadership, especially at the operational level, where we provide services and products to customers daily. One of the most important leadership activities we can provide, or at least the opportunity, for our group/team members are learning experiences. Learning experiences not only for those actions we must take at the moment to be successful as a team but also a broader understanding and knowledge of those factors which will affect or work lives in the future. Factors such as customer's needs, markets, business needs, as well as confidence in our own abilities and capabilities. Formal learning experiences such as training and other operational systems are important but also need a complimentary practice to provide opportunity for self-paced learning experiences to be initiated by individuals such as asking, sharing, assessments, recognition, focus, intentions, participation, and commitments. The later, softer skills, not only facilitate the execution of training systems but also their follow-through and maintenance in daily operations. Big job? Yes, but it is not a procedure, or system with timetables. Simply a practice which we can learn as a skill to apply and teach to others that allows them to develop at their own pace and as they go through their work life. It must remain simple and experienced based as well as grounded in basic human elements of relationships, recognition, appreciation, and opportunity. Our practice is designed to compliment your current and future training programs through leadership activities for first-line managers and supervisors. To provide ongoing learning experiences to enhance the follow-through of those training programs. Click on the quote below to get your "Customer Sensitivity Quotient" and some ideas about what your customer training may or may not be doing. |
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