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Not another managerial program, this leadership activity begins where asking as a verbal exercise leaves off. An old idea brought back new, and founded in the entrepreneurial spirit, this has been a missing link from the frontlines of service operations for fifty years! Compliment existing management activities while leading focus, learning, and commitments from those providing services and products to customers on a daily basis. If you think you currently ask your customers "How are we doing?" you owe it to yourself to to take a look at this practice which goes beyond managing relationships to also leading them - for the "people" part of the business. Even get your complimentary online assessment for how the practice might provide a solution for you and your team. Most people are over managed and underled. Do you have activities besides the checklists, procedures, and programs which manage the relationships of stakeholders to also, at the same time, lead those same relationships? Here we are talking about actions to lead the 'soft' skills and must, at least at some point, come from the self. These would include intentions, ownership, attention, participation, motivation, involvement, focus, commitments, recognition, and learning. In their quest to be more effective, many leaders — top leaders, midlevel managers, and supervisors alike — spend their time and resources following the latest management fad, thinking it's going to be their answer. It never is. They get short-term results, at best, and then they look for another system with another answer. Round and round it goes. We tend to manage relationships in our enterprises. What we need for follow-through and to break the cycle are more ways and especially activities to lead relationships as well. Get the competitive edge for you team and your enterprise with one such activity, the 'Team Leadership Practice' For any frontline group or team to maintain long-term customer focus in daily operations you do not have a choice, you must get everyone involved and participating in asking customers the all-important question "How are we doing?" Providing managers and team leaders a skill for feeling caught-in-the-middle--an activity to simultaneously manage operational programs while leading relationships for service, teamwork, and collaboration. Start with the e-Handbook, the "Team Leadership Practice", for frontline managers to lead their group in asking "How are we doing?" We are dedicated to helping any team/group leader build a tool for the enterprise and/or a career skill for themselves through leading relationships to involve everyone and create participation. Especially for front-line supervisors/managers, providing the how-to, through e-training, to lead a single team trial or WOW project for everyone taking care of customers.
. © George Reavis - george@thankingcustomers.com |
"Frontline Leadership"
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