Frontline Leadership can be learned!

Frontline Leadership 101: Motivate-Inspire-Involve any Group or Team

The ThankingCustomers.com Free 5-Step Frontline Leadership Course

Choose one of following two options (email or Acrobat Reader) to freely access your course.  Or click here if you would like to first read the Introduction . 

  1. To receive your course in Acrobat Reader we recommend a high speed internet connection (see below to get Acrobat Reader).  If you do not have a high speed connection or prefer not to save the .pdf file we suggest the number 2 option, that of having the course emailed to yourself.  

    You will be taken immediately after submitting the following fields to your course as well as receive a link in a follow-up email should you need it.  Feel free to save and/or print the course for future access.

    Frontline 101 Leadership Course in .pdf format (Acrobat Reader)

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  2. To receive your course by email.  You will receive the first tutorial by email within a few minutes, followed by 4 daily emails to help you build frontline leadership.

 Frontline 101 Leadership Course delivered via Email:                  

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We do not gather any information through the internet that you do not provide voluntarily - Period.  

This basic frontline leadership course, in either version may be saved/printed/emailed as much as you like as long as it is in its entirety and is not sold.  As frontline leadership is a journey and not a destination, we will advise of updates and/or appendices through our monthly newsletter.   You will also be able to receive a 20% discount on the Enterprise eHandbook to initiate the practice in any organization using a "Guide" and Coordinator.


Begin your journey to keep everyone in your group/team customer focused, learning, and committed.  I look forward to working with you! 

George Reavis

Your invited to our live "Open House" every week day at 3 PM Central USA time (Chicago). Participant Login/ID: "teams" then click OpenRoom

"If you give a team member customer feedback, you focus them for a day. If you teach a team member how to 'ask' for customer feedback, you focus them for a lifetime!".

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If you do not have Acrobat Reader to view the Frontline Leadership Course you may get it free by clicking here: 

© 2005 George Reavis - george@thankingcustomers.com