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What
Comes Naturally For People In Daily Operations?
We believe that
leadership activities, especially on the frontlines of the enterprise,
should reflect the human nature of people.
Our goal is to help any frontline manager
or team leader to create the passion, interest, attention, concern, pride,
involvement, and teamwork that Dave Ulrich describes in the excerpt
below. Providing a leadership process, or set of actions, to build
the conditions of ownership, understanding and awareness. All are
necessary to maintain long-term customer focus, learning, and
commitments.
This leadership practice for frontline
managers combines two "natural" processes (sets of activities),
those being asking and
thanking.
- Asking is basic to all human nature for
initiating and continuing all learning. While
feedback supports learning, learning can only be initiated and
continued long-term if
a person is involved in the questioning or asking processes (95%
non-verbal)
- Thanking is basic to most cultures for
appreciation and recognition. Just as in asking, thanking needs
to be a process (set of actions) that extends well beyond only the
verbal or use of words. Again the reason is that in the
workplace, as in life, most of our thoughts, communication, emotions,
and learning are non-verbal.
 ( Learn
more about the brain and how it learns. View a live
archived webcast with Robert Sylwester from the Technology
Source and ULiveand Learn.com. You may register and immediately
view the recorded webcast free of charge)
Drop us a question or comment
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© George Reavis - george@thankingcustomers.com
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