"If you give a team member customer feedback, you focus them for a day. If you teach a team member how to "ask" for customer feedback, you focus them for a lifetime!"

                                          "Frontline Leadership"

We are launching our first monthly e-newsletter called "The Frontline Leadership e-Newsletter" .  The purpose is pure and simple.  To keep those in daily operations who are interested in becoming 'Leadership Guides' for their group/team.  Keeping current on ideas and information that will help them create long-term customer focus, learning, and commitments.  This is done through leading relationships during daily operations to compliment and provide follow-through for you existing efforts of managing relationships.

We will also use this as a venue to share ideas and successes of others in the community.  Every industry will have a different approach but the goal is the same for all.  To create accountability and ongoing learning experiences for everyone involved in providing services and products to customers on a daily basis.  Click here to view past issues.

It is a never-ending journey but one full of rewards!

e-Newsletter Archives:

October 2006

September 2006

August 2006

July  2006

June  2006

May  2006

April 2006

March  2006

February 2006

January 2006