"How Are We Doing?"

We wisely empower service providers at the point of delivery with decision-making, budgeting, and maybe even marketing efforts to meet customer and organizational needs.  But, when it comes to feedback from customers, proactive or reactive, to answer the all important question for the team - "How are we doing?" - this question is asked by management and then shared with the teams. Would team members not be more involved, committed, and focused on customers if they were asking and receiving the answer themselves with management providing support and assistance?

Pave the way to top-line results by measuring customer feedback. Then manage customer focus, through the consistent and continuous involvement of all service providers. You will foster interest, communication, decision-making, challenge, commitment, trust, learning, and personal career skills development! Even where partnering comprises the service/product team make-up.