Become a Charter Member for a full year--only $20!  Get support for one year.  Includes electronic access to Handbooks, Classes, Coaching, Workshops, and Solutions.

1. Our basic free course for anyone, who wants to, to practice the five action steps and six principles for leading any group toward the same goals/objectives.  A career skill designed for learning regardless of personal experience in groups at school, church, civic, community or workplace.

2. The Enterprise eHandbook "Propel Frontline Leaders" is for leading the practice in an organizational setting such as an enterprise.  This Handbook includes roles for a practice 'Guide', usually a team leader or first-line manager, and a 'Coordinator' which is most often their supervisor.

3. Become a Member and get access to all our products and services including online coaching (virtual office), classes, courses, workshop, case submissions, resources and self-service solutions portal.      Free 30-Day Trial

4. Visit our live classroom to participate in online courses or freely visit daily introductions and open houses.

The world of today's frontline leader (team leader or first-line manager) is more challenging and fast paced than ever before.  Today's frontline leader is faced with:

• managing and leading simultaneously

• winning the hearts and minds of associates

• workplace relationships and experiences become one

• customers are harder to recruit and retain

• markets are more specialized and saturated

• accountability to customers, associates, and partners

Research reveals:

• most communication is non-verbal

• informal learning is the greatest within the enterprise

• most learning, emotion, and thought is unconscious

• approximately 29% of employees are engaged

• 55% of employees are not engaged

• 19% of employees are actively disengaged

These are issues that are affecting customer retention across many industries.

ThankingCustomers.com takes a user-centered approach by providing frontline leaders with a career skill for leading everyone's involvement and self-motivation in daily operations.  Our practice is a five-step process, or set of actions, that create a tool for long-term customer focus, learning, and commitments.  We coach you on a journey to discover a missing-link or secondary asking process to learn to lead 'asking' (mostly non-verbal) first before simply providing more feedback.  The reason?  While feedback supports learning, it is our human nature to ask/reflect/question/challenge through mostly thoughts and emotions to both initiate and continue learning.

If you are not already a reader of "Frontline Leadership" sign up today.  As a reader you will receive updates from our community of practice as well as tips for leading workplace relationships/experiences in your own daily operations.

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"If you give a team member customer feedback, you focus them for a day. If you teach a team member how to 'ask' for customer feedback, you focus them for a lifetime!".

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