Their trademark is "Always Learning"
Many
valuable E-Lessons for free and lots of E-Courses not only at reasonable
rates but always available at your own learning space for review just like an
e-book What's New in CRL--Customer Relationship Leadership: (most recent additions on top) Click on dark blue links Close Window
Better Project Management Matters - The good news is that there is research that demonstrates the value of project management. The remaining challenge is to convince organizations to look at project management in a different light. - Douglas Arnstein, PMP, is president of Absolute Consulting Group
Customers - Not Managers - Key to Motivation according to London Business School study by MBA students. Sponsored by Paul Dale-Harris of the UK's Attiva group and reported by the Sift Group
Five Myths About Changing Behavior - From: Issue 94 | May 2005 | Page 55 By: Alan Deutschman
Face-off: Motivation vs. Demotivation - Which approach is better at getting the employees you want? According to Despair Inc., it's not as simple as you may think.------an article from Fast Company Magazine
Everybody Sells - Your work force can become a secret weapon for closing sales, from
Revenge of the Right Brain - Logical and precise, left-brain thinking gave us the Information Age. Now comes the Conceptual Age - ruled by artistry, empathy, and emotion. Article by Daniel H. Pink in Wired Magazine
Only the Pronoid Survive - forget Andy Grove's famous saying about the power of paranoia. Neo-Darwinist Helena Cronin says that competition today favors the generous. Interesting and enlightening views are presented in this Fast Company artivle.
How to Boost Your Workforce Performance ROI - based in an Accenture study, this article in Acrobat Reader format demonstrates many of the challenges enterprises face in human capital development practices.
Parkin Space: When Blending Doesn't Mix - a thoughtful weekly column in the TraningZONE by Godfrey Parkin. This issue examines "blended learning."
The Power of Personal Accountability - an archived web seminar which demonstrates how-to build personal accountability from everyone in the enterprise.
Surveys on Managerial decision making - how and when decisions are made at the senior and frontline levels.
Help for Team Efforts - How to tell when things are getting off track—and how to realign again. By David B. Waters
What Ails Marketing? - Marketing faces two key crises—an identity crisis in defining its role in the organization, and an accountability crisis in demonstrating the value of marketing to the organization.
IIP Tells Employers to Make Motivation Their Mantra - from TrainingZone Magazine online, can we lead self-motivation among associates in daily operations? View these British studies and learn more about IIP.
When we "manage" information, can we also do our selves and enterprises harm by "mis-managing" information? Here is an example of the danger of presentation bullet points mistaken as measurements when they were assessments (opinions). Another reason to lead workplace experiences and relationships in addition to, but not substituted for, managing them.
Barack Obama - a new star is born. Democrat, Republican, or Independent this guy will get you excited about the United States of America.
Jeff Bezos on Word-of-Mouth Power - "If you build a great experience, customers tell each other" says Amazon's CEO. A great story on the value of patience and persistence. "It's about starting with the customer and working backward."
A Manifesto for Marketing - Seven points to help your Marketing efforts regardless of the size of your enterprise. From the new "Chief Marketing Officer" magazine.
Thought Leader - Herb Kelleher has a great lesson on the importance of simplicity in your enterprise and the value of protecting it like any other asset. Try 30 straight years of profits in the airline industry!!!
Leader to Leader Institute has a wonderful collection of articles on Leadership by an array of authors. View the list by author
Leveraging Your Team's Interpersonal Skills. What does it really mean to be good with people? This Harvard Business Review excerpt examines the "relational" aspect of business. --
What is TRIZ? TRIZ is a Russian acronym which literally translates as Theory of Inventive Problem Solving. An article in TrainingZone by Brian Campbell. TRIZ as public domain at http://www.triz-journal.com
Five-Star Leadership - The Art and Strategy of Creating Leaders at Every Level, by Patrick L. Townsend and Joan E. Gebhardt.
"Cultivate Leadership Aspirations from the Get Go!" - One of Tom Peter's 25 people-prioritizing ideas from Chapter 20 of his book Re-Imagine Tom points out a most often overlooked point, that Training should not be aimed simply at increasing skills but also training about business and entrepreneurship.
Communicate
Well - It's the
only way to achieve the only sustainable competitive advantage
there is: a focused, motivated and committed workforce. By Chuck
Martin
The Next Big Thing Is Really Small - "Technology changes rapidly. People do not." How Nanotechnology will change the future of your business. (Click on the link and "Next Page" to read the Introduction)
Power to the Employees - So they can bring back the old-fashioned notion of customer service.
It's A Blog World After All - Turns out, Web logs are a nifty knowledge-management tool. From the April 2004 issue of Fast Company Magazine
Things Leaders Do - GE's Jeff Immelt on the 10 keys to great leadership. From the April 2004 issue of Fast Company Magazine
Informal Learning by Marcia L. Conner Informal learning accounts for over 75% of the learning taking place in organizations today. Also Leadership Development by Marcia Conner
Visual Cognition Lab at the University of Illinois's Department of Psychology - real world studies demonstrate that people often do not remember or perceive events that are unexpected when their attention is diverted.
How to avoid 10 potential issues in your outsourcing relationship.
BY JOHN A. GLIEDMAN
Why Customer Satisfaction and Loyalty are Not Enough
Creating true customer advocates is like having an extra sales force.
by Promise Phelon from DestinationCRM.com
Their trademark is "Always Learning"
Many
valuable E-Lessons for free and lots of E-Courses not only at reasonable
rates but always available at your own learning space for review just like an
e-book
Leadership Communication by John Baldoni - The link between mere management and great leadership is communication.
INTEGRATION -- Why Wal-Mart's Wal-Mart (And You're Not) To successfully execute technology-enabled services across the organization, you need one simple word: focus.
"Rants with Tom Peters" - a great archive of a live presentation on Microsoft Live Meeting with Tom Peters. Get his insights and views as well as those of an audience of several hundred.
"America's Classic Companies - Compelling Tales of Creation from the Entrepreneurs Who've Changed American Life". A Fortune.com article putting many great stories together for you to judge for yourself what it takes.
"Twelve Simple steps to Customer Loyalty" - analyzed from a CRM perspective. Article by Richard Forsyth of the crm-forum.com
"Micro-Market Modeling" - Just when you thought Marketing couldn't get any more technical? A big reason for frontline leaders to become more involved in the "How" (soft and hard skills) to get "What" (challenges) needs to be done in daily operations.
W.I.N. Leadership - Insights and information on personal leadership skills for senior or frontline managers/leaders - http://www.winleadership.com/summary.html (click for articles http://www.winleadership.com/Articles/winarticles.htm )
"Leading Takes More Than A Vision" - article by Chuck Martin published in Darwin Magazine on communication and more http://www.darwinmag.com/read/100103/vision.html
The Usable Business
- The easier it is for your customers
to interact with you, the more
likely they are to do business with you. Focus on interactions, not
channels. An article by by David McQuillen http://www.darwinmag.com/read/090103/usable.html
"Connect to Innovate" - An Industry Week article by John Teresko. Great innovators invent very little. Instead they find and recombine existing ideas -- connections that no one else perceives -- http://www.industryweek.com/Columns/Asp/columns.asp?ColumnId=952
Relationships on the Frontlines of Daily Operations: What does managing relationships in the enterprise look like? What does leading relationships in the enterprise look like? http://thankingcustomers.com/leadingvsmanaging.html
Four Enduring Principles to guide future leaders: http://thankingcustomers.com/pasttofuture.html
The "Practice Cycle" - http://thankingcustomers.com/what.htm
"The Structure of Management" - a recent article from Darwin Online Magazine http://www.darwinmag.com/read/020103/sigma.html
"Bigger, Better, Faster" - Jim Collins shows us how Wal-Mart maintains momentum, consistency, and discipline even as it heads toward becoming the world's first trillion dollar a year company. This Fast Company article is full of "shock and awe"! http://www.fastcompany.com/magazine/71/walmart.html
"Is Your Company Up To Speed?" - This Fast Company article gives you 10 questions to ask and 25 real-world examples http://www.fastcompany.com/magazine/71/uptospeed.html