"If you give a team member feedback, you focus them for a day. If you teach a team member how to "ask" for feedback, you focus them for a lifetime!" 

  Begin with your free hour of coaching as soon as you register for the Workshop

E-Training with your own e-trainer!

    

view the five pathways we use in the Workshop

This Customer Focus Workshop is a hands-on, guided application of the "best practice" presented in the Team Leadership Handbook.  The Leadership Community/Handbook is included with your enrollment in the Workshop.  We also provide a community where you can discuss issues with our staff as well as other members of the community.  You may also join groups within the Workshop for specific areas of interest or emphasis you would like to develop with the practice of customer focus.

With the Workshop you will get one-on-one help and coaching with real people from the ThankingCustomers.com team.  A real person to ask questions, hold virtual meetings and conferences.  Use the Workshop to actually initiate the practice with your own team and get support "as you go", "when you need it".  Proceed at a pace that works for your team!  No time limit, our goal is results - to create a practice by following the five paths for your team to build long-term customer focus.  Let's face it, with any new skill (soft or hard) there is a learning curve.  We help you and your team get thru the learning curve quicker and easier so you can start retaining customers and building long-term customer focus for your team and enterprise.

The importance of the Workshop is that there is no cookie-cutter approach to this practice.  Each industry and organization has its own characteristics in providing customers with products and services.  With the a conventional program, the effort is put into planning the launch, but with this practice, the effort is placed into initiating and growing the activities after you begin.  You learn and adjust as you go - and you never finish!   

For a limited time, the introductory cost is only $375 US, as the course is currently a beta test for course development and we simply ask that you let us know "How are we doing?".   We and Blackboard provide a fifteen day money-back guarantee of your satisfaction.   We will provide an interactive workshop with unlimited virtual support in the form of e-mail, meetings, and conferences (electronic and/or telephone).  The workshop is a situational leadership tool and 'virtual classroom' for action, participation and support of this best practice."   

You will also be joining an ongoing community for taking customer recognition and focus to new levels.  The workshop is a community with discussion threads, virtual classes and groups you can participate in centered on different strategic aspects of the practice.  You may also, on request, have your own virtual group area for only your team, especially if you are separated by distance.   Our preference is that company names not be used.

Once enrolled you may remain a member of the community until you choose not to.  The purpose of the Workshop is to take customer recognition to a new level in your team and organization -- to help you become the "Chief Customer Recognition Officer"!  

You will discover:

 "If you give a team feedback you motivate for a day, but if you teach them how-to ask for feedback you motivate them for a lifetime!"

"When a team 'asks' the questions, then they 'own' the answers."

Building long-term customer focus/recognition is as much or more about the relationships built between team members (teamwork) and members of other teams (partnering/collaboration) as it is the relationships built with customers (customer service)!  For most organizations the latter has systems already in place.

At least in the beginning, what you do with the feedback is more important than the feedback itself!  The latter can be improved as the practice develops.

We have teamed up with Blackboard, a premier and safe/secure internet services (registration requires only email address), to provide you with not only a printable updated information source as easy to use as any website but also Community and Classroom learning tools which you can visit as often as you like.  Bookmark or copy the website when you arrive at the Workshop as  you become a student of "Long-Term Customer Focus" for life.  Enjoy!

  You get instant access with either credit card, check, or invoice puchase.

Click here to enroll for a full year with a secure server via Check, Visa, MasterCard, American Express or enroll by Check or invoice.

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© George Reavis - george@thankingcustomers.com